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Total Customer Satisfaction A Comprehensive Approach for Health Care Providers 1st Edition

Collaborating to Improve Community Health Workbook and Guide to Best Practices in Creating Healthier Communities and Populations 1st Edition,0787910791,9780787910792

Collaborating to Improve ...

Kathryn Johnson ...

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Prison Madness The Mental Health Crisis Behind Bars and What We Must Do About It 1st Edition,0787943614,9780787943615

Prison Madness The Mental ...

Terry Kupers, H ...

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Competitive Managed Care The Emerging Health Care System 1st Edition,0787903094,9780787903091

Competitive Managed Care ...

John D. Wilkers ...

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Changing Patient Behavior Improving Outcomes in Health and Disease Management 1st Edition,0787952796,9780787952792

Changing Patient Behavior ...

Richard Patters ...

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Informing American Health Care Policy The Dynamics of Medical Expenditure and Insurance Surveys, 1977-1996,0787945994,9780787945992

Informing American Health ...

Alan C. Monheit

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Women and Leadership in Health Care The Journey to Authenticity and Power 1st Edition,0787909335,9780787909338

Women and Leadership in H ...

Catherine Robin ...

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Health Care Managers in Transition Shifting Roles and Changing Organizations 1st Edition,1555422489,9781555422486

Health Care Managers in T ...

Wendy Leebov

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Raising Standards in American Health Care Best People, Best Practices, Best Results 1st Edition,0787946214,9780787946210

Raising Standards in Amer ...

V. Clayton Sher ...

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Immigrant Women's Health Problems and Solutions 1st Edition,0787942944,9780787942946

Immigrant Women's Health ...

Elizabeth J. Kr ...

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Monitoring, Measuring, and Managing Customer Service 1st Edition,0787951390,9780787951399

Monitoring, Measuring, an ...

Gary S. Goodman

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Health Data Quest How to Find and Use Data for Performance Improvement 1st Edition,0787941557,9780787941550

Health Data Quest How to ...

Jill Lenk Schil ...

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Global Health Care Markets A Comprehensive Guide to Regions, Trends, and Opportunities Shaping the International Health Arena 1st Edition,0787953075,9780787953072

Global Health Care Market ...

Walter W. Wiene ...

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The 21st Century Health Care Leader 1st Edition,0787941573,9780787941574

The 21st Century Health C ...

Roderick W. Gil ...

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New Rules Regulation, Markets, and the Quality of American Health Care 1st Edition,0787901490,9780787901493

New Rules Regulation, Mar ...

Troyen A. Brenn ...

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Managed Care in the Inner City The Uncertain Promise for Providers, Plans, and Communities 1st Edition,0787946230,9780787946234

Managed Care in the Inner ...

Dennis P. Andru ...

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Untapped Options Building Links between Marketing and Human Resources to Achieve Organizational Goals in Health Care 1st Edition,078795537X,9780787955373

Untapped Options Building ...

Bea Northcott

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The Market Value Process Bridging Customer & Shareholder Value 1st Edition,0787902756,9780787902759

The Market Value Process ...

Alan S. Cleland ...

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Grading Health Care The Science and Art of Developing Consumer Scorecards 1st Edition,0787940275,9780787940270

Grading Health Care The S ...

Pamela P. Hanes

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The New Health Partners Renewing the Leadership of Physician Practice,0787940240,9780787940249

The New Health Partners R ...

Stephen E. Prat ...

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Physician Profiling A Source Book for Health Care Administrators 1st Edition,078794601X,9780787946012

Physician Profiling A Sou ...

Neil F. Piland

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Improving Customer Satisfaction, Loyalty, and Profit An Integrated Measurement and Management System 1st Edition,0787953105,9780787953102

Improving Customer Satisf ...

Michael D. John ...

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Sales, Marketing, and Continuous Improvement Six Best Practices to Achieve Revenue Growth and Increase Customer Loyalty 1st Edition,0787908576,9780787908577

Sales, Marketing, and Con ...

Daniel M. Stowe ...

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Prisons and AIDS A Public Health Challenge 1st Edition,0787903086,9780787903084

Prisons and AIDS A Public ...

Ronald L. Brait ...

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Winning in the Women's Health Care Marketplace A Comprehensive Plan for Health Care Strategists,0787944440,9780787944445

Winning in the Women's He ...

Genie James

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The Dynamics of Service Reflections on the Changing Nature of Customer/Provider Interactions 1st Edition,0787901016,9780787901011

The Dynamics of Service R ...

Barbara A. Gute ...

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The Strategic Health Care Manager,047063118X,9780470631188

The Strategic Health Care ...

George H. Steve ...

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Health Care Alliances and Conversions A Handbook for Nonprofit Trustees 1st Edition,0787941778,9780787941772

Health Care Alliances and ...

James R. Schwar ...

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Full-Service Schools A Revolution in Health and Social Services for Children, Youth, and Families,078794064X,9780787940645

Full-Service Schools A Re ...

Joy Dryfoos

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Counseling and Mental Health Services on Campus A Handbook of Contemporary Practices and Challenges 1st Edition,0787910260,9780787910266

Counseling and Mental Hea ...

James Archer, S ...

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The Health Care Training Handbook 1st Edition,078794565X,9780787945657

The Health Care Training ...

Kathryn S. Wall ...

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