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Improving Customer Satisfaction, Loyalty, and Profit An Integrated Measurement and Management System 1st Edition

Working the Shadow Side A Guide to Positive Behind-the-Scenes Management 1st Edition,0787900117,9780787900113

Working the Shadow Side A ...

Gerard Egan

Our Price: $ 62.54

Monitoring, Measuring, and Managing Customer Service 1st Edition,0787951390,9780787951399

Monitoring, Measuring, an ...

Gary S. Goodman

Our Price: $ 58.57

Restructuring Chronic Illness Management Best Practices and Innovations in Team-Based Treatment,0470631023,9780470631027

Restructuring Chronic Ill ...

Jon B. `Christi ...

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The Management Team Handbook Five Key Strategies for Maximizing Group Performance 1st Edition,0787939730,9780787939731

The Management Team Handb ...

Marie G. McInty ...

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Human Value Management The Value-Adding Human Resource Management Strategy for the 1990s 1st Edition,1555422284,9781555422288

Human Value Management Th ...

Jac Fitz-Enz, J ...

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Total Customer Satisfaction A Comprehensive Approach for Health Care Providers 1st Edition,0787943924,9780787943929

Total Customer Satisfacti ...

Stephanie G. Sh ...

Our Price: $ 153.35

How Come Every Time I Get Stabbed in the Back My Fingerprints Are on the Knife? And Other Meditations on Management 1st Edition,0787947873,9780787947873

How Come Every Time I Get ...

Jerry B. Harvey

Our Price: $ 76.99

Project Management Competence Building Key Skills for Individuals, Teams, and Organizations 1st Edition,0787946621,9780787946623

Project Management Compet ...

J. Davidson Fra ...

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The Computerization of Behavioral Healthcare How to Enhance Clinical Practice, Management, and Communications 1st Edition,0787902217,9780787902216

The Computerization of Be ...

Tom Trabin

Our Price: $ 80.17

Unified Financial Reporting System for Not-for-Profit Organizations A Comprehensive Guide to Unifying GAAP, IRS Form 990 and Other Financial Reports Using a Unified Chart of Accounts 1st Edition,0787952133,9780787952136

Unified Financial Reporti ...

Russy D. Sumari ...

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The Juran Prescription Clinical Quality Management 1st Edition,0787900966,9780787900960

The Juran Prescription Cl ...

Kathleen Jennis ...

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Sales, Marketing, and Continuous Improvement Six Best Practices to Achieve Revenue Growth and Increase Customer Loyalty 1st Edition,0787908576,9780787908577

Sales, Marketing, and Con ...

Daniel M. Stowe ...

Our Price: $ 55.48

Steps to the Future Fresh Thinking on the Management of IT-Based Organizational Transformation 1st Edition,0787903582,9780787903589

Steps to the Future Fresh ...

Christopher Sau ...

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School-Based Management Organizing for High Performance 1st Edition,0787900354,9780787900359

School-Based Management O ...

Susan Albers Mo ...

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Collaborative Management in Health Care Implementing the Integrative Organization 1st Edition,155542483X,9781555424831

Collaborative Management ...

Martin P. Charn ...

Our Price: $ 132.57

Evolving Practices in Human Resource Management Responses to a Changing World of Work 1st Edition,0787940127,9780787940126

Evolving Practices in Hum ...

Allen I. Kraut, ...

Our Price: $ 86.39

Tangled Hierarchies Teachers as Professionals and the Management of Schools,0470639490,9780470639498

Tangled Hierarchies Teach ...

Joseph B. Shedd

Our Price: $ 48.83

Supporting Work Team Effectiveness Best Management Practices for Fostering High Performance 1st Edition,0787943223,9780787943226

Supporting Work Team Effe ...

Eric Sundstrom, ...

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The Older Worker Effective Strategies for Management and Human Resource Development 1st Edition,1555422845,9781555422844

The Older Worker Effectiv ...

Noreen Hale

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Changing Patient Behavior Improving Outcomes in Health and Disease Management 1st Edition,0787952796,9780787952792

Changing Patient Behavior ...

Richard Patters ...

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Planning and Management for a Changing Environment A Handbook on Redesigning Postsecondary Institutions 1st Edition,0787908495,9780787908492

Planning and Management f ...

Marvin W. Peter ...

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Highwire Management Risk-Taking Tactics for Leaders, Innovators, and Trailblazers,0470639482,9780470639481

Highwire Management Risk- ...

Gene Calvert

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The Market Value Process Bridging Customer & Shareholder Value 1st Edition,0787902756,9780787902759

The Market Value Process ...

Alan S. Cleland ...

Our Price: $ 64.31

Beyond the Myth of Marital Happiness How Embracing the Virtues of Loyalty, Generosity, Justice, and Courage Can Strengthen Your Relationship 1st Edition,0787945676,9780787945671

Beyond the Myth of Marita ...

Blaine J. Fower ...

Our Price: $ 48.49

Educause Leadership Strategies Information Alchemy, Vol. 3 The Art and Science of Knowledge Management 1st Edition,0787950114,9780787950118

Educause Leadership Strat ...

Gerry Bernbom

Our Price: $ 43.53

Staffing Management and Methods Tools and Techniques for Nurse Leaders 1st Edition,0787955361,9780787955366

Staffing Management and M ...

Maryann F. Fral ...

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Forging Nonprofit Alliances A Comprehensive Guide to Enhancing Your Mission Through Joint Ventures & Partnerships, Management Service Organizations, Parent Corporations, and Mergers 1st Edition,0787910031,9780787910037

Forging Nonprofit Allianc ...

Jane Arsenault

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The Dynamics of Service Reflections on the Changing Nature of Customer/Provider Interactions 1st Edition,0787901016,9780787901011

The Dynamics of Service R ...

Barbara A. Gute ...

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Management Fads in Higher Education Where they Come From, What they Do, Why they Fail 1st Edition,0787944564,9780787944568

Management Fads in Higher ...

Robert Birnbaum

Our Price: $ 54.99

Transcultural Management A New Approach for Global Organizations 1st Edition,078790323X,9780787903237

Transcultural Management ...

Atsushi Funakaw ...

Our Price: $ 70.93