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Monitoring, Measuring, and Managing Customer Service 1st Edition

The Market Value Process Bridging Customer & Shareholder Value 1st Edition,0787902756,9780787902759

The Market Value Process ...

Alan S. Cleland ...

Our Price: $ 64.31

Performance Scorecards Measuring the Right Things in the Real World,0470910267,9780470910269

Performance Scorecards Me ...

Richard Y. Chan ...

Our Price: $ 58.54

Sales, Marketing, and Continuous Improvement Six Best Practices to Achieve Revenue Growth and Increase Customer Loyalty 1st Edition,0787908576,9780787908577

Sales, Marketing, and Con ...

Daniel M. Stowe ...

Our Price: $ 55.48

Measuring Up Standards, Assessment, and School Reform 1st Edition,0787900559,9780787900557

Measuring Up Standards, A ...

Robert Rothman

Our Price: $ 54.99

Customer Winback How to Recapture Lost Customers and Keep Them Loyal 1st Edition,0787946672,9780787946678

Customer Winback How to R ...

Jill Griffin, M ...

Our Price: $ 43.50

Total Customer Satisfaction A Comprehensive Approach for Health Care Providers 1st Edition,0787943924,9780787943929

Total Customer Satisfacti ...

Stephanie G. Sh ...

Our Price: $ 153.35

Improving Customer Satisfaction, Loyalty, and Profit An Integrated Measurement and Management System 1st Edition,0787953105,9780787953102

Improving Customer Satisf ...

Michael D. John ...

Our Price: $ 67.24

The Dynamics of Service Reflections on the Changing Nature of Customer/Provider Interactions 1st Edition,0787901016,9780787901011

The Dynamics of Service R ...

Barbara A. Gute ...

Our Price: $ 59.89