Bottom-Line Call Center Management Creating a Culture of Accountability and Excellent Customer Service
by David L. Butler
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| Publisher: | Elsevier |
| Published In: | 31-Mar-2004 |
| ISBN-10: | 0750676841 |
| ISBN-13: | 9780750676847 |
| Binding Type: | Paperback |
| Weight: | 0.83 lbs |
| Pages: | pp. xxi + 179, Illus. |
is written by David L. Butler. The publisher of this title is Elsevier.