Gower Handbook of Call and Contact Centre Management
by Natalie Calvert
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| Publisher: | Gower Publishing Company, Limited |
| Published In: | 2004 |
| ISBN-10: | 0566085100 |
| ISBN-13: | 9780566085109 |
| Binding Type: | Hardback |
| Weight: | 1.92 lbs |
| Pages: | pp. 340 |
is written by Natalie Calvert.